Sales Assistant
A local manufacturing company is currently seeking a Sales Operations Specialist that supports the assigned branch location and/or vertical market and is responsible for supporting Account Managers and the commercial team. The incumbent responds to customer questions, processes orders, and manages order status through closure. They build rapport with customers by providing superb communication and customer service. Success is measured by achieving monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.
Requirements
· Must have 3-5 years Sales Administration experience
· Highly technical with ability to demonstrate a broad range of products
· Must be results-oriented, self-motivated and able to work in a team environment
· Ability to multi-task and adapt to schedule changes
· Strong organizational skills and attention to detail
· Exceptional phone and interpersonal skills with ability to communicate effectively (written/oral) with diverse group of business partners: Customers, Executives, Management, Co-workers, Vendors and Suppliers
· Computer skills include knowledge of Microsoft Windows software suite (Outlook, Excel, Word, etc.) and company business ERP system
· Strong customer service and problem-solving skills are preferred
· Knowledge and experience in Oil & Gas and Industrial industries is a plus
Job Description
· Build sustainable relationships and trust with customer accounts through open and interactive communication.
· Support the sales team to meet or exceed sales goals by processing orders as assigned or by direct customer request.
· Ensures internal and external customer satisfaction by effectively managing the order process from order receipt to delivery and returns.
· Enter, update and maintain detailed and accurate records and order documentation.
· Follow up and provide proactive communication regarding lead times and order status.
· Support all commercial opportunities by providing administrative support and coordinating pre- and post-sale activity with relevant entities:
o Externally between the customer and the commercial team
o Internally between the commercial team, technical services, product operations, asset management, and finance.
· Create, input, enter, submit, file and maintain quotations, contracts, orders, invoices and/or other various files and records.
· Proof, review, or fact-check all records, documents, and customer communication for accuracy.
· Maintain knowledge of current product pricing learning new product information as required.
· Provide commercial team with additional sales support as necessary.
· Coordinate inventory and rental asset availability for secured orders.
· Establish, maintain and enhance all inter-departmental relationships.
· Support all regional commercial strategies by coordinating larger or more complex projects with commercial management team as required.
· Answer customer inquiries in a timely manner; via phone and email.
· Manage order status and progress to ensure customers are invoiced timely and accurately.
Hourly Rate: $22/hr. - $28/hr.
Schedule: Monday – Friday, 8:00am – 5:00pm
If you feel you meet these requirements, please contact Meador Staffing at 281-542-7348 and ask for Teah Merrill.